**Be Alert** Scamsters are actively targeting customers posing as our fraud department.
In this particular scam, fraudsters are sending texts and calling customers posing as our fraud department, disguising their caller ID to make it look like it's coming from the Legend Bank Customer Care phone number (800-873-5604).
If you get a call requesting your personal, private information, including your online banking login ID and password or debit card number and PIN, don't share it, even if the caller says they are verifying fraudulent transactions on your account.
We will never contact you and request your personal information, including your login ID and password. Never share this information with anyone that calls you directly. Please immediately hang up and contact us directly, 800-873-5604.
These are VERY sophisticated scams. The fraudsters trick you by providing just enough information to make you think they are legit and that they have access to your account.
They may appear to know:
- Partial debit card numbers
- Recent transactions
- Account balances
- Your address and phone number
They will ask:
- For your Online Banking username
- For your debit card information
- Partial card numbers
- Expiration date
- You to set a new PIN
- They’ll verify if you have used that PIN previously
- They will verify previous PINs
- They’ll ask you to verify your new PIN
- For your Secure Access Code to access your account
- You to verify information via text and/or email
How the Scamsters Trick You
Scammers use fear and urgency to trick you into sharing your information with them. They appear to know just enough information to get you to share your online banking credentials, password, debit card PIN and more to access your account.
Remember - We will never contact your and request this type of information.
Here are some red flags from the American Bankers Association. If you receive a request for this information via email, text or a phone call, consider it a red flag and hang up on the call or delete the text or email. It's better to be safe. Learn more on the American Bankers Association, Banks Never Ask That website.
Account Notification Services
We encourage you to use the following services on your account so that you can be notified about transactions on your account:
- Card Control - Know where and when your card is being used and protect it by turning it off if you suspect fraud or if you lose your card. In this particular scam, the fraudster is not targeting your debit card; however if you have alerts turned on you would be notified of any card use, which would allow you to question the suspicious fraud alert text. Learn more about Card Control.
- Account Alerts - We encourage you to set up account alerts so that you'll be notified when transactions occur on your account. Once you are logged in to Online Banking you can set up the following types of account alerts:
- Security Alerts
- Account Alerts
- History Alerts
- Online Transaction Alerts
- Reminder Alerts
You can also determine how you'd like to receive your alerts:
- Phone Call
- Text Message
- Secure Message in Online Banking
To learn more about setting up alerts, please watch our how-to video.
Banks Never Ask That Scam Awareness
Every day, thousands of people fall victim to phishing scams. Phishing is a type of scam where criminals make fraudulent emails, phone calls and texts that appear to come from a legitimate bank. Their goal is to trick you into providing confidential information (like account numbers, passwords, PINs, or birthdays) so they can steal your hard-earned dollars.
Learn more and watch the "Banks Never Ask That" scam awareness videos by clicking here.
Fraud Prevention Tips & Other Scam Information
Visit our Fraud Prevention page for tips, resources and information on common scams to help you protect yourself from being a victim.
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