Fraud Prevention & Scams

Stay alert. Scammers change tactics frequently. Get tips to protect your personal and business accounts, recognize common scams, and report suspicious activity.

Fraud Prevention

Be Aware of Common Scams

Scammers may send texts claiming to be from Legend Bank asking customers to verify personal info or verify debit card transactions. Don’t respond or share account details. We’ll never ask you to click a link or share login info. To stay safe, log into Online Banking or our Mobile App to review your account and contact information. If you entered details on a copycat login page, call Customer Care at 800-873-5604 right away.

Scammers may spoof our number and pose as Legend Bank’s Fraud Department to steal your info—hang up if you get a suspicious call. Never share login details or personal info; instead, check your account safely through Online Banking, our Mobile App, or by calling Customer Care at 800-873-5604.

Be alert when withdrawing large amounts of cash from the ATM. Criminals may be watching and could follow you to steal it. This is a tactic known as “jugging.” To stay safe, check out these jugging safety tips from the Texas Bankers Association.

  • Stay alert at ATMs. Be cautious at ATMs and watch for anything unusual. If someone nearby acts suspiciously, walk away and find a safer location.
  • Secure your cash as soon as you receive it. Avoid counting your money in the open or in visible areas. Never leave large amounts of cash unattended in your car.
  • Be discreet. Shield your PIN, take your receipt, and properly dispose of bank slips.

Scammers post fake job ads promising easy money and flexible hours to steal your personal info. Don’t fall for offers that ask for upfront fees—stay alert and learn more from the Federal Trade Commission (FTC) about these scams.

If you receive an unexpected gift with a QR code to reveal the sender, don’t scan it—it’s a scam. Brushing scams like this aim to steal your personal info, so avoid entering details on unfamiliar sites. Learn more from the FTC about these scams.

Scammers are posing as toll agencies, sending texts with payment demands and links to steal your financial info. Don’t click the link or reply. Just delete the message. Learn more about unpaid toll scams.

If someone calls urging you to move money via a Bitcoin ATM to “protect” it, it’s a scam. Hang up and contact your bank. Never follow pressure tactics or keep transactions secret. Hang up immediately and contact your financial institution. Learn more about Bitcoin ATM scams.

Gift cards are for gifts, not payments. If someone demands payment by gift card, it’s a scam and the money can’t be recovered.

Scammers exploit disasters and holidays to steal donations, always research charities before giving to ensure your gift goes to the right place.

Scammers use personalized social media ads to create fake stores and sell counterfeit goods. If a deal looks too good to be true, don’t click. Check reviews to verify the seller.

Scammers send fake delivery texts or emails asking you to click a link to fix a “bad address.” Don’t click. Check directly with the retailer to confirm any issues.

Scammers may pose as law enforcement, claiming you missed jury duty and must pay a fine. Don’t be intimidated. Never share info or click links. Hang up or delete the message. View Better Business Bureau tips.

Scammers may text from unknown numbers to start a conversation and gain your trust, then push links or money requests. Don’t reply. Just delete the message. Learn more about text message scams.

Scammers may call or text pretending to be your bank, claiming there’s a fraudulent charge and urging you to “send yourself” money via a transfer app. In reality, you’re sending money to them and if you share a one-time passcode, they’ll access your account. Here’s how to stay safe:

  • Don’t share account info with anyone who contacts you, even if they claim to be your bank. If someone says there’s an issue, hang up and call your bank directly.
  • Never call numbers from suspicious texts, use your bank’s official contact.
  • Avoid clicking unknown links. They may be scams or contain malware.
  • Your bank will never ask you to send money to yourself.

Romance scams often start online with casual chats about work, hobbies, and interests. Scammers quickly profess love without ever meeting in person to gain trust. Learn more about romance scams.

Scammers may pose as a relative in urgent trouble, demanding money and secrecy. Don’t send anything. Verify with another family member first. Watch video about family emergency imposter scams.

Scammers may call posing as tech support, claiming your computer has viruses and asking for remote access. Don’t give it. Hang up immediately to protect your information. Learn more about tech support scams.

Scammers forge email details to make messages look like they’re from someone you trust. These fake emails mimic real ones to trick you into acting on their request. Here’s how to avoid the scam:

  • Double-check the sender’s email. Small changes can be easy to miss.
  • Verify the signature details like name, phone, and email.
  • Think twice. Does the request seem normal or suspicious?
  • Reach out separately via a new email or phone call to confirm. Learn more about email spoofing scams.

If you get a cardboard envelope claiming to be from the IRS, it’s likely a scam. The letter may ask for personal info using fake contact details. Never share financial data with unknown sources. Learn more about unclaimed tax return scams.

Thousands fall for phishing scams daily. Fraudsters send fake emails, calls, or texts that look like they’re from your bank to steal personal info. Learn more about phishing scam.

Scammers may falsely accuse you or your bank of money laundering and demand payment to “clear your name.” It’s a scam. Don’t fall for it. Here’s how to stay safe:

  • Don’t discuss your bank with strangers.
  • Never hand over cash or send money to someone you don’t know.
  • Ignore scare tactics pushing urgent action.
  • Banks won’t be accused of money laundering through personal calls. Agencies contact them directly.
  • Hang up on unknown callers and report them to law enforcement and your bank. Learn more about money laundering scams.

The FTC warns about Amazon imposter scams where fake reps claim there’s a suspicious purchase or account issue. Here are tips to avoid falling for them:

The FTC offers tips about scams where people pretend to be from the Social Security Administration trying to get your number and even your money. Learn more about Social Security scams.

IRS imposter scams are becoming a popular way to scare consumers into making payments. Learn more IRS scams.

Fake check scams often promise prizes or mystery jobs, then trick you into sending money. Don’t fall for it. Verify before acting. Learn more about fake check scams.

Protect your computer and online files from the bad guys with these tips from the FTC. Learn more about preventing online security scams.

Scam Red Flags

Scammers are very creative in the tactics they use to get you to give them what they’re asking for. According to the Federal Trade Commission (FTC), if you’re told any of the following, it’s most likely a scam.

What are the scam red flags to watch out for?

  • “Act now!” Scammers use pressure, so you don’t have time to think. But pressuring you to act now is always a sign of a scam. It’s also a reason to stop and think before acting on their request.
  • “Only say what I tell you to say.” The minute someone tells you to lie to anyone, including your bank tellers or investment brokers, stop. This is a scam.
  • “Don’t trust anyone. They’re in on it.” Scammers try to isolate you from anyone who might encourage you to pause and reconsider their demands.
  • “Do [this] or you’ll be arrested.” No one needs your money or personal information to keep you out of jail or avoid fines. These threats are always false.
  • “Don’t hang up.” If someone wants to keep you on the phone while you go withdraw or transfer money, buy gift cards, or anything else they’re asking you to do, that’s a scammer. Just hang up on them.
  • “Move your money to protect it.” No legitimate organization will ever ask you to move or withdraw money from your bank or investment accounts.
  • “Withdraw money and buy gold bars.” This is a scam always, every time.
  • “Go to a Bitcoin ATM.” No legitimate organization will ever demand that you purchase cryptocurrency. And there’s never a valid reason for someone to send you to a Bitcoin ATM.
  • “Buy gift cards.” There is never a reason to pay for anything with a gift card. Once you share the PIN numbers on the back, it’s the same as handing them cash…it’s gone.

Tips to Avoid Scams

  • Guard your personal information. Only share personal info if you’re sure the request is legit—scammers use tricks to steal your data.
  • Slow down! Scammers use urgency to pressure you into quick action. If you’re told there’s an “emergency,” end the call and verify the business independently.
  • Use caution when shopping online. Verify that the website you’re using is legitimate and safe before you use your card to pay.
  • Use strong passwords. Use unique usernames and strong passwords for each financial and shopping account. Choose combinations of letters, numbers, and symbols that are hard to guess.
  • Verify before donating. Before donating, research the charity using trusted sources like BBB, Charity Navigator, or Wise Giving Alliance. Give directly—avoid intermediaries and watch for names mimicking real charities.
  • Avoiding and Reporting Scams. The Federal Trade Commission (FTC) has lots of resources to help you learn how to avoid scams, determine what to do if you were scammed and how to report scams. Learn more about avoiding, mitigating, and reporting scams.

Account Notification Services

Legend Bank offers a variety of account notification services designed to help you monitor your finances and protect yourself from fraud. These alerts keep you updated on account activity, such as transactions, balance changes, and login attempts, so you can respond quickly to anything unexpected.

We recommend enabling the following services to receive timely updates about activity on your accounts.

  • Card Control 
    Know where and when your card is being used and protect it by turning it off if you suspect fraud or if you lose your card. Learn more.
  • Account Alerts
    Set up account alerts so you are notified when transactions occur on your account. Once you’re logged in to Online Banking, you can set up the following types of account alerts:
    • Security Alerts
    • Account Alerts
    • History Alerts
    • Online Transaction Alerts
    • Reminder Alerts

        You can also determine how you’d like to receive your alerts:

    • Email
    • Phone Call
    • Text Message
    • Secure Message in Online Banking

To learn more about setting up alerts, watch our how-to video.

ID Theft Protection

Identity theft occurs when someone uses your personal information, such as your name, Social Security number, credit card number, debit card number and PIN or other identifying information without your permission to commit fraud or other crimes.

  • Don’t give your private, personal information to someone you don’t know or to anyone contacting you directly for this information
  • Review your bills, transaction and statements on a regular basis
  • Guard your mail and trash from theft
  • Shred items that contain personal information
  • Report lost or stolen checks or credit cards immediately

Every year, scammers steal billions from regular people like you.

Don’t become their next victim. Get scam-smart with resources from Banks Never Ask That from the American Bankers Association.

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