New Online Banking & Mobile App Important Dates and Timeline

 

We are excited to announce a new online and mobile banking experience is coming on August 18. We know how important it is to have easy-to-use, convenient banking tools at your fingertips, so that's why we are introducing this new online and mobile banking system. 

 

New Online Banking & Mobile App
What You Need to Know and What You Need to Do...Click for More Information
August 18 New Online Banking & Mobile App Coming
 

See What's Coming!

Upgrade Your Experience. Update Your Contact Info.

We know you’re getting excited for our new online and mobile banking experience! To ensure you can log-in to the new system and to make the transition as easy on you as possible, please update your contact information in our current online banking system as soon as possible.
 
You can also call our Customer Care Department at 800-873-5604 or verify your information the next time you stop by one of our branches. As a reminder, we prefer that you use our drive-thru for service. Lobby access is by appointment only due to COVID-19 precautions. 
 

Browser Update

If you are using Internet Explorer as your web browser you may receive a message to update your browser for more security, speed and the best internet experience on our site. You'll need to update your browser before using our new Online Banking service. If you have any questions, please contact us.


Before August 17 Icon Quicken, QuickBooks & Mint User Required Action Items
If you are a user of Quicken, QuickBooks or Mint there are some very important, time sensitive items you'll need to complete as a part of this transition. We ask that you pay careful attention to these items and complete them before August 17 at 2 pm, CST so that you don't lose your categorized account transaction data. 
 
 

Important Information

Aug 17, 2 pm Date Icon
Online Banking - Available until 2 pm CST on August 17th
  • Our new online and mobile banking systems will be coming on August 18. 
  • Our current online and mobile banking system will be available until 2 pm CST on August 17.
  • It is imperative that you update your contact information in the existing system as soon as possible.
  • We will send you important information about logging in and utilizing the new system to the contact information you have listed in our current system.
Aug 17 2 pm CST Categories Icon
Categories - Before August 17, 2020
  • We recommend that you download all of your categories before August 17, 2020. You can download up to 24 months of information.
  • Our new online banking will have the ability to establish categories, but they may be different from the current categories and your current category information likely won't convert, that's why we recommend you download your history for your records. 
  • Category information in the new system will be available for the last 90 days.
Aug 12 Date Icon
External Transfers
  • Last date to add new external transfers is August 12, 2020. 
  • If you currently have external transfers set up on your account, you'll need to set these up again in the new system. We apologize for any inconvenience this may cause you. 
  • The last date to add new external transfers is August 12, 2020.
Aug 17 Date Icon
  • The last date for external and internal transfers to be processed in the current Online Banking is August 17, 2020. 
  • We recommend that you print off or save digitally your existing transfers and to help with entering them in new system.
Aug 10 Date Icon
Online Bill Pay - Access to Online Bill Pay in our current system will be available until August 10, 2020.
  • The new Online Bill Pay will have all of your payees as well as six months of bill pay history. If you need more history, we recommend that you download/print the two years of history available in our current system before August 17, 2020. 
    • When you look up your Payee information in Online Bill Pay, the account numbers may be masked. To make the entire Payee account number visible, click on the Payee, then click "Show". You will need to complete the “I’m not a Robot” verification and then your full account number will show. If you have questions regarding this process, please contact us.

  • Bill pays scheduled through August 17 will process.
    • Payments due after August 17 will need to be scheduled in the new system to pay. 
    • You will need to schedule your recurring payments again in the new system to ensure they pay. We apologize for the inconvenience this may cause. 
  • You'll have access to many more E-Bills in our new system; however, you'll need to set-up your E-Bills again on the new system. We'll provide you with instructions prior to the conversion.
Estatement Icon
E-Statements and E-Documents
  • If you are currently receiving your statements electronically, 18 months of statement history will convert to the new Online Banking and Mobile App.
  • If you would like more history, you'll need to print or save electronically your statements before August 17 at 2 pm. 
  • You will need to re-enroll in e-statements again in our new Online Banking.
  • You'll be able to go paperless on your account by with new e-delivery of your account notices and documents as well as your statements. 
  • When you first log-in to the new system, you'll need to accept the new E-Statement and Document Delivery Agreement to ensure you'll receive your statements and documents electronically.
  • When you sign up, all of your statements and account documents and notices will be delivered to the email address you have on file.
Pronto Pay icon
Person-to-Person Payments - Pronto Pay
  • Our new online banking will feature a new person-to-person payment system, called Pronto Pay, allowing you to easily make payments to your friends, family, coworkers and more!
  • You'll love the new system. It offers features like many of the popular person-to-person apps available. 
  • With this in mind, Popmoney payments and history will not convert over, but we'll help you through this to make it as easy as possible to make this transition.
New password icon
Set a New Password
  • You’ll need to establish a new password the first time you log in to the new system on August 18, 2020. Simply follow the on-screen instructions and you’ll be accessing your account details in no time!
 
 Aug 18 Date IconLegend Mobile App Icon
Mobile App
  • You will need to download our new mobile banking app once we transition to our new Mobile Banking on August 18, 2020.
  • You cannot upgrade your current app to our new mobile app.
  • The new app will be available in the Apple App Store and in the Google Play store. Just search for "Legend Bank Mobile App". 
  • You can complete the first time login process and register your device from the new mobile app. You don't have to do your first time login on a desktop or laptop computer.
  • Please delete your previous Legend Bank app on August 17 after 2 pm, because it will no longer work for accessing your Legend Bank accounts.

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Online Banking Link Update

If you have a link to our current Online Banking saved in your favorites, you'll need to update it on August 18 when our new Online Banking is available. You can still access Online Banking from any of the pages on our website by clicking on the Online Banking blue bar on the top right of our page (shown below).

 

 
Alert IconAug 18 Date Icon
Alerts - Set up New Alerts Beginning August 18 in the new Online Banking System
  • Security and access alerts will transfer to help you maintain awareness of your account access. 
  • If you have "Notify Me" alerts established now in Online Banking, like balance alerts, deposit alerts or when a loan payment is past due, you will need to set these up again in the new system. More information will be provided to you to assist you with setting up your alerts again. 
 
New bank by phone iconAug 18 Date Icon
Bank by Phone
  • We will have a new phone number for automated phone banking with new prompts to serve you.
  • Access to our new Bank by Phone should be even easier than our current system. We will provide you with more information on this soon!
 
More Information
This web page will be full of important information for you to know about the transition. As we have information available for you, we will share it with you here. We'll provide you with everything you need to know to make the change as simple on you as possible. We know change can be hard, but we are making this transition to serve you better and we are taking extra care to help you through this with limited disruption in your online and mobile access.

Questions? We can help!

We would be glad to help you with any questions you may have about this transition. Please contact us for more details.
 
Our Customer Care Team will be available with extended hours to assist you with this transition. 
  • August 18–21: 7am–6pm
  • August 22: 8 am - Noon
  • August 24–28: 7am–6pm

Thank you for banking with us. It's our privilege to serve you.

 
Wireless carrier charges may apply.